panalo Privacy Policy – How Your Personal Data Is Handled

When you register on the panalo platform, we collect personal information including your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes. During normal use of the platform, we also collect transactional data such as deposit and withdrawal records, game history, and session activity logs. Technical data — including your device type, browser version, IP address, and approximate location — is collected automatically to help us maintain platform security and improve performance. We may also collect information you voluntarily provide when contacting our support team, such as the nature of your enquiry and any supporting documents you submit. All information collected is used solely for the purposes described in this Privacy Policy and is not sold or rented to any third party.

The personal information you provide is used primarily to create and manage your panalo account, verify your identity, and process deposits and withdrawals in Philippine pesos (PHP). We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about current offers and platform updates. Session and device data helps us detect suspicious activity, prevent unauthorised access, and ensure the platform remains stable and secure for all Filipino players. Aggregated and anonymised usage data may be analysed internally to improve game performance, refine the user interface, and develop new features that better serve the needs of our players. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.

panalo does not sell, trade, or rent your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly to the extent necessary for them to perform services on our behalf. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide. We may also disclose personal information when required to do so by Philippine law, court order, or regulatory authority, or where disclosure is necessary to protect the rights, property, or safety of panalo, its players, or the public. In the event of a business restructuring or acquisition, player data may be transferred as part of that process, and affected players will be notified in advance.

Your personal data is stored on secure servers and retained for as long as your account remains active or as required by applicable Philippine regulations governing online gaming and financial record-keeping. When you close your account, we will retain certain records — such as transaction history and identity verification documents — for the minimum period required by law, after which they will be securely deleted or anonymised. We implement industry-standard technical and organisational measures to protect stored data against unauthorised access, accidental loss, alteration, or destruction. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all such staff are bound by confidentiality obligations. We regularly review our data storage practices to ensure they remain aligned with current security standards and regulatory requirements.

As a registered player on the panalo platform, you have the right to request access to the personal data we hold about you, and to receive a copy of that data in a commonly used format. You may also request that we correct any inaccurate or incomplete information associated with your account at any time. Where permitted by applicable law, you have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records. You may withdraw your consent to receive marketing communications at any time by updating your account preferences or contacting our support team using the email address listed in the footer of this page. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

The panalo platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how players interact with the site so we can continue to improve the experience. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting core features such as login and account management. Analytics cookies help us understand which pages and features are most useful to Filipino players, allowing us to prioritise improvements that matter most. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the effective date at the top of this page will be updated, and where appropriate, registered players will be notified through the platform or by email. Your continued use of the panalo platform following any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how your personal data is being handled. If you have any questions about this Privacy Policy or how your data is used, please contact our support team using the email address provided in the footer below.